7NIAN APP PRIVACY POLICY

7NIAN is the licensed owner of 7nian.in and this mobile App, registered under FSS Act,2006 having its registered office at No 17, 2nd floor, Avvai Shanmugam Salai, Ozhuginasery, Nagercoil, Kanyakumari District, Tamilnadu, Pin code: 629001

7NIAN IS A SMALL UNIT WITHIN THE HYMER GROUP OF ENTREPRENEURSHIP, WHICH IS A PARENT COMPANY FOCUSED ON ENTREPRENEURSHIP.

We place a great value on your privacy and are committed to respecting it as
our user. Any personal or other data that we collect or request from you is
solely for the purpose of providing our services to you. Such data may
include your name, email address, phone number, login credentials, mailing
address, payment or banking details, and location information.

As a part of our service, we may ask for permission to send you push
notifications related to your account or the application. If you do not wish to
receive these types of communications, you have the option to turn them off
in your device's settings.

As part of our service, we may ask for permission to send promotional or
transactional messages to the mobile number or email address that you have
registered with us.

In order to provide location-based services, we may request access or
permission to track your mobile device's location-based information either
continuously or while you are using our application. If you wish to modify our
access or permissions to your location-based information, you may do so in
the settings of your device.

Except when required by law, we do not disclose your personal data to any
third-party or make it publicly available.

We retain the right to modify this Privacy Policy at any time and for any
reason. To stay informed of any updates, we recommend that you review this
policy periodically. By continuing to use the Application, you will be
considered to have been notified of, and bound by, any changes made to this
Privacy Policy.

We advise you to carefully review this Privacy Policy. If you do not consent to
the terms outlined in this policy, please refrain from accessing the
Application.

Terms of Use

The mobile application (7nian) and the website (7nian.in) is provided by
7NIAN, registered under FSS Act,2006 having its
registered office at No 17, 2nd floor, Avvai Shanmugam Salai, Ozhuginasery, Nagercoil, Kanyakumari District, Tamilnadu, Pin code: 629001

You hereby agree to accept the terms and conditions set forth in this Terms
of Use. In any event or situation, if you are not agreeing with these terms
and conditions, you are requested by 7nian Services not to use the website
or mobile app.

7nian is a technology company that facilitates connections between buyers,
participating stores, and delivery service providers. However, we are not
accountable for the quality of goods that are prepared or sold by the
participating stores, nor are we responsible for the quality of delivery
services provided by the delivery service providers.

7nian Services operates a mobile application that facilitates transactions
between buyers and participating merchants/stores dealing in food,
vegetables, fruits, meat and groceries. Additionally, users have the option to
place orders for specific tasks through our platform. We offer delivery
services or task completion within our operating areas located in Tamilnadu,
India.

The various participating stores may adopt different approaches to price
their products for online sales in order to accommodate the commission paid
to the delivery firm for sharing the delivery fee. Therefore, the online pricing
of products may differ from in-store prices. To make it easier for customers
to understand, any additional costs are incorporated into the store
price/MRP, and the final payable amount is displayed on our mobile
application. Our customer support team is available at all times to provide
you with a clear understanding of the pricing before you place any orders on
our app.

Cancellation and Refunds:

Users can cancel their order within One Minute through the app, otherwise
users can call our customer care for the cancellation within Five Minutes. We
reserve the right to cancel the order due to location serviceability,
unavailability of service providers and natural disasters.

If we are unable to reach you by phone to confirm your order, changes to your order, or the delivery location, we retain the right to decline processing
your order.

Merchants may cancel your order for reasons such as mistakenly added
product listing.

The mobile app users also agree on the below terms,
You use this app service only for ordering the listed goods/ services and not
for any unlawful purposes.

The content accessible through the mobile app may not be copied, sold to
third parties, advertised, or misused without consent from the service
providers.

You will not reach out to the delivery service provider for any other
services/tasks other than what is listed in the app.

It is your responsibility to ensure the accuracy of the delivery address you
provide. We are not liable for any delays or failure to deliver goods or
services as a result of an incorrect address provided by you. As Google's auto
location finder provides an approximate geo-location, we strongly advise you
to verify and amend it to ensure the accuracy of the address.

Amendments:
We may modify or alter the terms and conditions of this agreement at any
time by updating this document. It is recommended that mobile app users
refer to this document periodically for any changes or updates.

Pictures:
The images displayed on the mobile app are for illustrative purposes only,
and the actual goods may differ.

Refund Policy:
After 48 hours, the amount you are due to receive will be refunded to your
source account. It may take up to 3-5 business days for the refunded amount
to appear in your bank account, excluding Saturdays, Sundays, and bank holidays.

7nian Shipping Policy

1. Delivery Areas

Service Zones: 7nian delivers to [list specific areas, neighborhoods, or cities.

Delivery Limits: Orders outside of our standard delivery zones may incur additional fees or may not be accepted.

2. Delivery Times

Operating Hours: We deliver from morning 6am to 11pm.

Estimated Delivery Time: Orders are typically delivered within time frame from confirmation.

Peak Hours: During peak times, delivery may take longer.

3. Order Processing

Preparation Time: Orders are prepared within time frame of confirmation.

Delivery Timeframe: Expect delivery within 30 minutes after preparation is complete.

4. Delivery Charges

Standard Delivery Fee: A delivery fee of 12rs applies to all orders.

Minimum Order Amount: Orders below 11rs may incur a delivery fee.

Special Fees: Additional charges may apply for deliveries to remote or high-demand areas.

5. Delivery Conditions

Access Requirements: Ensure there is clear access to your delivery location.

Contact Information: Provide accurate contact details for smooth delivery.

Delivery Confirmation: You may be required to confirm receipt of your order.

6. Order Issues

Missed Deliveries: If no one is available to receive the delivery, it may be returned or a re-delivery fee might be charged.

Incorrect Orders: Contact us within 1 minute of delivery for any discrepancies with your order.

CONTACT US:

If you have questions or comments about this Privacy Policy, please contact

No 17, 2nd floor, Avvai Shanmugam Salai, Ozhuginasery, Nagercoil, Kanyakumari District, Tamilnadu, Pin code: 629001
CONTACT:7448881277